Shipping policy

We know timing matters. Whether you're preparing for a hotel opening, refreshing your guest rooms, or launching a new retail program, we're committed to getting your order to you as quickly and efficiently as possible.

Processing Times

In-Stock Products

Orders for in-stock items typically ship within 2-5 business days after your order is placed.

Custom & Private Label Orders

Products featuring custom logos, custom packaging, or other personalized elements require additional production time. Estimated lead times will be provided during the quoting process and may vary based on artwork approval, order quantity, and production schedules. Typical lead times, depending on the product is 2-6 weeks.

Shipping Methods

We ship throughout the United States using trusted carriers including UPS, FedEx, USPS, and freight carriers for larger orders. The carrier and service level are selected based on your order size, destination, and delivery requirements.

Shipping Rates

Shipping charges are calculated at checkout based on your order's weight, dimensions, destination, and selected shipping method.

Qualified customers may receive promotional or free shipping offers during select events or promotions.

Large & Freight Orders

Orders containing multiple cases may require freight shipping. If additional freight charges apply beyond the initial estimate, our team will contact you before your order ships.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery. You can log into your account anytime at theamenityedit.com to check status of any detail regarding your order or contact us and we'll be happy to help.

Delivery Delays

While we work hard to meet estimated shipping timelines, carrier delays, weather events, holidays, and other circumstances beyond our control may occasionally affect delivery dates.

Damaged or Missing Shipments

Please inspect your shipment upon arrival.

If your order arrives damaged or appears to be missing items:

Note any visible damage before accepting delivery whenever possible.
Contact us within 5 business days of delivery.
Include your order number and photos of the damaged packaging and products so we can resolve the issue as quickly as possible.

Incorrect Shipping Address

Please verify your shipping address before placing your order. The Amenity Edit is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.